Besta-Med Online

Frequently Asked Questions

About parallel trade in medicines — what it is, why it is safe and how it benefits patients.

How can I find out whether a product is available?

Send us a message through the contact page with the product name and your city, and our team will point you to the nearest partner pharmacies.

How can my company become a partner?

We work with manufacturers, wholesalers and pharmacy chains. Write to us with a short description of your company and products, and we will arrange an introductory call.

Do you deliver to hospitals and clinics?

Yes — institutional supply is part of our distribution service. Contact us to discuss requirements, volumes and delivery schedules.

How do I report a problem with a product?

For quality complaints or suspected side effects, use the contact page or call us directly. Please keep the packaging — batch details help our investigation.

Didn’t find your answer?

Our team replies to every message — usually within one business day.

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