Besta-Med Online

Useful Information

Practical resources for patients, partners and healthcare professionals.

Information for Patients

Medicines work best when they are used correctly. Always follow your doctor’s prescription and read the package leaflet before taking any medicine. If something is unclear, your doctor and pharmacist are the right people to ask — never adjust doses on your own.

A doctor in a white coat speaking with an older patient in a bright living room
Reporting side effects: if you experience any adverse reaction while taking a medicine, talk to your doctor or pharmacist first. You can also report a suspected side effect related to a product we distribute directly to us via the contact page, at info@besta-med.com or on our 24/7 line +359 2 442 6262.

Frequently Asked Questions

About parallel trade in medicines — what it is, why it is safe and how it benefits patients.

How can I find out whether a product is available?

Send us a message through the contact page with the product name and your city, and our team will point you to the nearest partner pharmacies.

How can my company become a partner?

We work with manufacturers, wholesalers and pharmacy chains. Write to us with a short description of your company and products, and we will arrange an introductory call.

Do you deliver to hospitals and clinics?

Yes — institutional supply is part of our distribution service. Contact us to discuss requirements, volumes and delivery schedules.

How do I report a problem with a product?

For quality complaints or suspected side effects, use the contact page or call us directly. Please keep the packaging — batch details help our investigation.

Didn’t find your answer?

Our team replies to every message — usually within one business day.

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